Refund Policy


Our ELI5 satisfaction guarantee that protects us, and more importantly, you.

If you have a need to consider a refund, you likely ordered a campaign from us. This means that we owe you a big thank you. Nothing makes us happier than happy Dotted Oranges clients, and we promise to do our best to deliver the best results and a great customer experience.

While hiccups may occur during the campaign, rest assured, our team is on hand to make sure all issues are taken care of in a timely manner.

Dotted Oranges stand by our services and don’t believe in hiding behind paragraphs of legal jargon. To foster a working relationship built on trust, we have made our refund policy as simple and transparent as possible.

If you still have any questions, please feel free to get in touch with us via Facebook, Instagram or email (hello(at)dottedoranges.com).

 

Spotify Playlist Campaigns

If we fail to secure placements on playlists totalling the number of followers you purchased within four weeks of payment, you will be entitled to a full refund.

We do not promise any specific amount of streams, listeners, or artist followers. The campaign will be completed when we secure you on playlists totalling the number of followers you have purchased (e.g. if you purchased the 100K tier, your campaign will be over once we get your single on playlists totalling 100K followers).

__

YouTube HIJACK Ad Campaigns

Campaigns below 100,000 views
If we fail to secure the number of views promised within 45 days after payment, we will issue a full refund.

Campaigns above 100,000 views
If we fail to secure the number of views promised within 90 days after payment, we will issue a full refund.

__

YouTube Playlist Placements

Campaigns below 100,000 views
If we fail to secure the number of views promised within 60 days after payment, we will issue a full refund.

Campaigns between 100,000 views - 250,000 views
If we fail to secure the number of views promised within 120 days after payment, we will issue a full refund.

Campaigns between 250,000 - 1,000,000 views
If we fail to secure the number of views promised within 150 days after payment, we will issue a full refund.

__

TikTok Influencer Campaigns

Important note: If your music is not live on the TikTok store at the time of payment, we will consider the date when your music goes up on the store as the date of payment.

Campaigns below 2M followers
If we fail to get creators totalling the number of followers we promised, to use your music in their content, within 8 weeks after payment, we will issue a full refund.

Campaigns between 2M - 5M followers
If we fail to get any creators totalling the number of followers we promised to use your music in their content, within 12 weeks after payment, we will issue a full refund.

If we secured at least one influencer, but fail to secure the remainder amount promised in the next 4 weeks, we will proceed with a pro-rated refund.

Campaigns between 5M -  10M followers
If we fail to get any creators totalling the number of followers we promised to use your music in their content, within 16 weeks after payment, we will issue a full refund.

If we secured at least one influencer, but fail to secure the remainder amount promised in the next 4 weeks, we will proceed with a pro-rated refund.

Campaigns above 10M followers
If we fail to get any creators totalling the number of followers we promised to use your music in their content, within 18 weeks after payment, we will issue a full refund.

If we secured at least one influencer, but fail to secure the remainder amount promised in the next 4 weeks, we will proceed with a pro-rated refund.

The figure for pro-rated refunds will be calculated as follows: (price) ÷ (number of followers) x (number of followers not fulfilled). So, if you paid $2,499 for a 3M campaign, and we only managed to get creators totalling 2.5M to use your music, you will be issued a refund of 2,499 ÷ 3,000,000 x 500,000 = $416.50.

While creators will be briefed on what to avoid in their videos, they will retain full creative control on how they use your music in their content.

We cannot accommodate any requests for refunds if you are unhappy with the creators’ final product.

__

Radio Campaign

We will be contacting you via email within one business day after payment to collect more information about your order.

4-week campaigns
If we fail to secure the number of streams promised within six weeks* after you reply to our follow-up email, we will issue a full refund.

8-week campaigns
If we fail to secure the number of streams promised within ten weeks* after you reply to our follow-up email, we will issue a full refund.

*We have included a two-week grace period to allow us to make up for any unfulfilled spins.

__

Blog Placement Campaigns

We will be contacting you via email within one business day after payment to collect more information about your order.

For smaller campaigns (3 blogs and below), if no placements are secured within 14 days after you replied to our follow-up email, we will issue a full refund. If we secured at least one placement, but fail to secure the remainder placements in the next 7 days, we will proceed with a pro-rated refund.

For larger campaigns (3 blogs and more), if no placements are secured within 30 days after you replied to our follow-up email, we will issue a full refund. If we secured at least one placement, but fail to secure the remainder placements in the next 7 days, we will proceed with a pro-rated refund.

For pro-rated refunds, the amount will be determined by us. Rest assured, the compensated figure will be fair and reasonable.

As bulk discounts are built into the price of campaigns with multiple placements, the compensation for pro-rated refunds might not be apparent. As such, the final figure will be solely determined by us, with the proportion based on the original pricing of each individual outlet.

__

VIP Campaigns (legacy)

There will strictly be no refunds for our VIP algorithmic campaigns.

__

Once a campaign is underway, we cannot accommodate any requests for refunds unless the above criterias are met.

Managing expectations
Our job is simple - to hit the KPIs outlined to you at the point of purchase. It could be getting you placements on playlists totalling 250K followers, putting you on 3 major blogs, helping you secure 4,800 spins on the radio, or getting you 500,000 views through YouTube advertising. 

We do not peg our refund policy to the success of your career after engaging our services. If we fail to hit the metrics we promised you, we will be the first to own up to our mistakes. However, our refunds will entirely be based on the tangible outcomes written above, not on unreliastic expectations like "going viral overnight". 

Pre-orders
For pre-orders, the date of your release will be considered as the date of payment. You will have to factor in the time between your original payment date and release date, and add that number of days into the timeframes we mentioned above.

We are not able to provide any refunds for pre-orders as our team will have started on pre-campaign preparations. These include activities like pitching to curators and editors, setting up ad sets for campaigns, and coordinating with influencers.

Timeframe for refunds
Refunds can take up to 2 business days to process, and an additional 5-10 business days for the amount to show up in your bank or PayPal account.